Privacy Policy
Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information.
Information We Collect
We collect information you provide directly to us, such as when you create an account, schedule an appointment, or contact us. This may include:
- Name, email address, phone number, and mailing address
- Date of birth and gender
- Medical history and health information relevant to treatment
- Insurance information and payment details
- Communication preferences
HIPAA Compliance & Online Forms
Integrative Soulutions is committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).
Google Workspace Forms
We use HIPAA-compliant Google Workspace for our online intake forms. This service is covered under a Business Associate Agreement (BAA) with Google, which ensures:
- Encryption in Transit: All data submitted through our forms is encrypted during transmission using TLS (Transport Layer Security)
- Encryption at Rest: Your data is encrypted when stored on Google's servers
- Access Controls: Only authorized Integrative Soulutions staff can access form submissions
- Audit Logging: All access to your information is logged and monitored
- Business Associate Agreement: Google is contractually obligated to protect your PHI
When you submit information through our online intake form, it is stored securely in our HIPAA-compliant Google Workspace environment and is only accessible to authorized healthcare providers and administrative staff.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process appointments and billing
- Communicate with you about your treatment and our services
- Comply with legal and regulatory requirements
- Ensure the safety and security of our patients and staff
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of our patients or the public
- With healthcare providers involved in your care
- With insurance companies for billing purposes
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- HIPAA-compliant electronic health records systems
- Encrypted data transmission (TLS/SSL)
- Two-factor authentication for staff accessing patient information
- Regular security audits and staff training
- Business Associate Agreements with all third-party service providers who handle PHI
While we employ robust security measures, no method of transmission over the internet is 100% secure. We continuously monitor and update our security practices to protect your information.
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to your information
- Request restrictions on the use of your information
- Request an accounting of disclosures
- File a complaint with us or the Department of Health and Human Services
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Integrative Soulutions
3642 33rd Ave S. STE C-4
Seattle, WA 98144
Notice of Privacy Practices
As a healthcare provider, we maintain a Notice of Privacy Practices that describes how we may use and disclose your protected health information and how you can access this information. A copy of our Notice of Privacy Practices is available upon request.
Last Updated: December 2025